Consumer Complaints

Voice Your Concerns

We work hard to ensure our customers are satisfied and well-served at every turn. We apologize if you feel you have not received the care or service you deserve, and we’d like the chance to make it right.

Do you have a concern or complaint about Park Cities Mortgage or its affiliates? Let us know using the form below.

You may also send an official complaint to:
Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, Texas 78705

You may obtain complaint forms and instructions from the Department’s website at SML.texas.gov. A toll-free consumer hotline is available at (877)-276-5550.

NTFN, Inc. is licensed by the Texas Department of Savings and Mortgage Lending. NTFN, Inc. is licensed under the laws of the state of Texas and by state law is subject to regulatory oversight by the Department of Savings and Mortgage Lending. The department maintains a recovery fund to make the payments to certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult SML.texas.gov.